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Our Client Bill of Rights
ProHome® Health Services members are committed to having
client's rights, and those of their caregivers, respected and understood. We are
dedicated to the principle of providing competent, professional services in a
fair, equitable and sensitive manner to all clients and their caregivers without
prejudice or discrimination
Our employees
ensure that the rights of persons receiving our services are fully respected and
promoted through adherence to the following:
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A client receiving our service
has the right to be dealt with in a courteous and respectful manner and to
be free from mental, physical and financial abuse.
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A client receiving our service
has the right to be dealt with in a manner that respects the client’s
dignity and privacy and that promotes their autonomy.
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A client receiving our service
has a right to be dealt with in a manner that recognizes the client’s
individuality and that is sensitive to and responds to the person’s needs
and preferences, including preferences based on ethnic, spiritual,
linguistic, familial and cultural factors.
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A client receiving our service
has the right to information about the service provided to him or her and to
be told who will be providing the service.
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A client receiving our service
has the right to participate in his or her assessment of care requirements
and participate in the development, ongoing review, evaluation and revision
of his or her plan of care.
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A client has the right to give
or refuse consent to the provision of any service.
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A client receiving our service
has the right to raise concerns or recommend changes in connection with the
services provided to him or her and in connection with policies and
decisions that affect his or her interests, to ProHome® Health
Services, government
officials or any other person, without fear of interference, coercion,
discrimination or reprisal.
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A client receiving our service
has the right to be informed of the laws, rules and policies affecting our
operation and to be informed in writing of the procedures for initiating
complaints about our service.
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A client receiving our service
has the right to have his or her records kept confidential in accordance
with the law.
Adopted from the
Long Term Act of Ontario and Community Care Access Centres, January 1998.
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